Employee Misuse of Company Credit Card

[KaraG]

Never had this happen before. We have a retail store and we were contacted by a business demanding details of a purchase made by one of their managers who used the company credit card.

I really felt uncomfortable being in the middle of some sort of employer/employee issue. She basically threatened to do a chargeback if I wouldn't give her more details. The receipt states it's for 10 widgets, I told her the only other detail I could probably find was the brand. Seems like the employee should be asked directly.

My general understanding is that a company can have authorized users on their credit cards and is responsible for all purchases made, but if an employee makes a personal purchase, they deal with the employee directly to get repayment.

I don't think they can do a chargeback just because the employee bought something that wasn't approved by the company. But I don't know for sure.

[Labonte18]

Originally Posted by KaraG

Never had this happen before. We have a retail store and we were contacted by a business demanding details of a purchase made by one of their managers who used the company credit card.

I really felt uncomfortable being in the middle of some sort of employer/employee issue. She basically threatened to do a chargeback if I wouldn't give her more details. The receipt states it's for 10 widgets, I told her the only other detail I could probably find was the brand. Seems like the employee should be asked directly.

My general understanding is that a company can have authorized users on their credit cards and is responsible for all purchases made, but if an employee makes a personal purchase, they deal with the employee directly to get repayment.

I don't think they can do a chargeback just because the employee bought something that wasn't approved by the company. But I don't know for sure.

They'll lose the chargeback if you provide the receipt, which, it seems obvious you have.

You're in the right here.

I've been on both sides of this. Working in the POS field, I often have to research things like this and.. Often have to investigate when employee theft is suspected. I've also had to investigate our own employees.. Clawing back money from employees when I find some idiot went and made a purchase at "Smoking Joe's Discount Tobacco" or spent $75 on a meal at Hooters.

You've given them the info that you have. If they do a chargeback.. So be it, provide the info to their bank that is requested and they should rule on your side. It's not your job to tell if an authorized user of a card is authorized to buy what they're buying. Just that they're an authorized user.

And now, with chip cards.. And I'm hoping that it was a chip card and you ran it as such.. signatures aren't even required, so.. You wouldn't have to provide the voucher with a signature, either. You really never want to allow someone to swipe or manually enter a card anymore. Far less merchant protection there.

[KaraG]

Originally Posted by Labonte18

They'll lose the chargeback if you provide the receipt, which, it seems obvious you have.

You're in the right here.

I've been on both sides of this. Working in the POS field, I often have to research things like this and.. Often have to investigate when employee theft is suspected. I've also had to investigate our own employees.. Clawing back money from employees when I find some idiot went and made a purchase at "Smoking Joe's Discount Tobacco" or spent $75 on a meal at Hooters.

You've given them the info that you have. If they do a chargeback.. So be it, provide the info to their bank that is requested and they should rule on your side. It's not your job to tell if an authorized user of a card is authorized to buy what they're buying. Just that they're an authorized user.

And now, with chip cards.. And I'm hoping that it was a chip card and you ran it as such.. signatures aren't even required, so.. You wouldn't have to provide the voucher with a signature, either. You really never want to allow someone to swipe or manually enter a card anymore. Far less merchant protection there.

Thanks, yes, it was a chip card.