Stopped by on 7/14/14 and experienced the best customer service which is rare in fast food in Albany. The young teenager was very polite, well spoken and mannerism was excellent. I asked about her and was told she was a high schooler name Shokirra, not only did she assist me with respect; I watched how she enteracted with the drive thru as well. She was very neat in her appearance and other Kystals can take notice of this location. I stopped going because one of the female managers there were so disrepectful not only to the guest, but talked to the employees harshly as well. A group of us use to go there to eat breakfast in the mornings, but decided to go to another location for breakfast.