7-Eleven locations in Naples, FL

The pumps are regularly not able to process cc outside. Most employees have been great, big turnover, but that's the nature of this kind of business. I recently visited for gas. Had to go inside as cc reader didn't work. A man inside behind the counter (I've never seen him there before) didn't know how to operate pumps. He was very rude. Won't go back.

We've lived here for 20 years, shopped at this store at least four times a week on average over those years, seen many great employees come and go...but the decline in cleanliness, convenience, service, and responsiveness to customers in the last year/few months is a deal breaker.

Nothing was ever exemplary or even above average about this store - it was just close to our house. Every time an employee became proficient & excellent, somehow - for whatever reason - they disappeared. I have no idea why.

In my imagination, dreaming, it seemed like a link between expertise (deserving higher pay??? I wouldn't know & can't speculate) and no longer being employed at this location occurred, over & over & over. Almost all of those employees have been Haitian, which surely is just my imagination, in terms of loss of employment based on experience & duration of employment. I have no idea what the truth of the pattern might show.

Then, in the last few months, the level of customer service has declined even further. Not much fresh coffee at night. Empty milk/cream dispensers for coffee. No chilled wine (except reds. seriously). Dirty areas in all beverage spots - coffee, slurpee, soda. Employees who have no idea where anything is or how to help customers (like, trays for hot coffee cups are at the coffee dispensing area? no - employee says they don't have those. Cost for pastries? employee has no clue. Which register to use? How to purchase a hot dog? Employee. Has. No. Idea.)

Tonight, a delivery truck blocked all parking except two handicapped & two non-handicapped spaces (they blocked access from the alley as well). And the delivery guys' dollies blocked 2+ aisles inside the store. When I asked the cashier what was up with that, he said it's always been that way on Monday nights. Really? Since last week? He's a brand new employee. I've been shopping there for 20 years.

His response, and the truck drivers' behavior, accurately reflected everything that is wrong with this store, and the other 7/11s owned by this family.

Do. Not. Go. To. This store if you are looking for convenience, consistency, customer service, reliability...anything that 7/11 is known for.

I won't be going there again - there are far better options, for 7/11s not owned by this family & many other stores, very close by in this neighborhood.

A Dunkin' Donuts is opening in a few weeks, 2 blocks south. Plus Walgreens, CVS, Publix, Wynns, Mobil at Central, and any other gas station nearby...they all offer better options than this mismanaged, inconvenient, ludicrous 7/11...and they are all on 41 in Old Naples, within a few blocks of 7th Ave North. Drive to one of them, and skip this store.

I have been in this location many times in the past 5 years , and NEVER have had worst treatment in whatever 7-11 I've been to than this one. Today I just got tired of the attitude of the employees. There today after visiting theFarmers Market behind Tommy Bahama I stopped in to get a lottery ticket and a beverage. The employee behind the counter didn't even look at me , did not say a word , and after I said "thank you", still nothing. I noticed the people ahead of me in line got the same treatment. I will NEVER frequent this location again. It is too bad because the area is a busy place year round , being in Third Street South's shopping district.

I was amazed at how dirty this store was. I went in for coffee and a newspaper. The cashier counter was cluttered with dirty napkins, the coffee pots were empty and the staff was standing chatting.