Burger King locations in Rochester, NY

I went to burger king about 1 am waited in the drive thru for about 15 min ordered my food and asked for everything fresh I ordered a number1 and a number 2 spicy chicken and a order of chicken nuggets I spent over 20 dollars for this order I did not check my food my food wasn't fresh at all the bread was hard the meat tasted old then nuggets was so hard I couldn't eat them I called the store explained what happened and the training manager from Syracuse said he was sorry and he would put my name in the book well I didn't come back the next day I waited a few days figuring if my name is in the book I wouldn't have rush manager told my name was not in the book at all I told her what the night manager told me they basically told me there was not nothing they could do because it was to big of a order I had a cook putting his two cents in when I was talking to the manger I got nothing I left very upset this is not the first time I had to bring my order back selling old food or food that has been made hours ago is not right at all will not return to this burgerking again