Church's Chicken locations in Mobile, AL

Got a 3 piece dark yesterday and it was to come with a biscuit. I had a coupon. Once I got home, I had the 3 pieces of chicken and 3 small biscuit like "bites" instead of a biscuit. Not real happy with that substitution without notification. Don't think 3 of the bites is equal to 1 biscuit. Besides, they were a bit greasy, but did have the honey sweetness. Tried to call location today and nobody answered the phone. It is now 2:45pm. Went online and searched for other stores and called one way out on Moffat Road. I asked her if the stores were still offering biscuits? I told her of my experience. She informed me that the oven is broken at your location and therefore no biscuits were being served. It would have been nice to have been told at the window and/or to have had you all pick up the phone to answer my inquiry. Thank goodness for the store on Moffat that was able to explain the situation to me.

My husband and I have frequented this location for the past 7 years and have NEVER had bad service. The staff is always friendly and helpful. They greet each customer politely and are even courteous when the customer isn't very nice back. Occasionally, we have to wait a bit longer for our food, but we know it is cooked fresh and that the workers are doing the best job they can. We love this location for our fried chicken dinners and wouldn't think of going anywhere else! Whatever the management is doing at this place, keep up the good work!!