Mildred
Added on Nov 15, 2021 9:50 AM
Visited on Nov 13, 2021 12:00 PM
This Little Caesars has stolen my money. When I went to pick-up pizzas that my husband ordered, I was charged $84.80. When I talked to my husband, he said that he prepaid for the pizzas. We went back to the store to correct the matter. The store manager Amberlee H. said the error happened because the cashier who processed my husband's order entered it into the system wrong. Amberlee said that she would refund the payment I made for the pizzas. A week later, I never received the refund, so I called the store. Amberlee told me a refund takes 10-14 days and reassured me my money was refunded. Today, 2 weeks later, I still have not received a refund. I went back to the store and Amberlee is there again. I explained that I never received my refund. She tells me that the receipt she gave me said refund, so that means my money was refunded. I explained to her again that the refund did not go through and maybe she made an error. She tells me that there is no error. I ask to speak with someone above her so that they can check their transactions and see why the money was never refunded. Amberlee said that she is the only person I can talk to regarding the matter and there is no compliant process. She refused to provide any contact for the store owner and says she is the top person at that store. Amberlee refused to look any further into the matter and has refused to refund my money. So now, I have to waste my time contacting everybody in the corporate office to receive my refund. Amberlee is unprofessional and should no longer be in that position. The customer service at this store in awful.
Would you recommend Little Caesars Pizza to others? No