Marc
Added on Apr 19, 2015 10:52 PM
Visited on Apr 19, 2015 9:00 PM
Has to be the worst McDonald's in Grand Rapids. Unfortunately it's the closest one to my house. Service is terrible, waiting in line for 20 minutes for a diet coke is unacceptable. Something needs to be done at this location. My orders are continually messed up. Charged $.10 for a glass of water now? McFlurry machine is broken. Wait for that to be fixed and by that time the Icecream sundae has melted but they won't replace it. Cold fries, sloppy burgers, terrible employee attitude with no heart or motivation towards their job. Manager needs to get more out of his employees. Burger King, Taco Bell, and Checkers will be getting a lot more of my business now because they understand customer service.
Would you recommend McDonald's Restaurant #3494 to others? No