Shirmarrick Marshall
Added on May 28, 2015 2:08 PM
Visited on May 28, 2015 11:00 AM
The customer service rep Daniella was a delight to work with. She went over everything with me and made sure I understood my new bill as well as some of the features of my new phone. The other customer service representative Moises was very delightful and knowledgeable of the product as well. As a team I think they work well together. I had an issue with my phone that didnt allow me to get on the internet or retrieve my messages and so I called back to the store and the customer service representative Moises was again very patient and when we could not resolve the issue over the phone he had me come back into the store and then he looked over the phone and found the issue and was able to troubleshoot it right away. That is what I would call very attentive to the customer needs and patience.
Would you recommend T-Mobile store: Vernor and Campbell (8280) to others? Yes