UPS locations in Great Bend, KS

Was home watching the ups truck across the street. He made two stops on our block while watching. I even stood out on my porch when moved to park at the end of our block. Never once did the driver come to my door, as I was waiting for the delivery since the items were liquid and would freeze. Then I check on-line to find status was chngd to delivered - left on front porch. Called 800# was told the drivers can lve the pkg anywhere. I need to chk with my neighbors or call the co. that shipped the pkg. They are liable for the pkg not UPS. The driver needs to come back to our block and get my pkg back and get it to me!!! Horrible customer service in this case!