The Missouri Department of Insurance handles consumer complaints related to insurance matters. The office has a consumer services division that accepts complaints regarding violations of state insurance laws and regulations, unfair claim practices, advertising, and mandated benefits, policy language, and offers. The Attorney General's office has a Consumer Protection Division which investigates and prosecutes allegations of fraud in connection with the sale or offer for sale (advertising) of goods and services. The Office of the Public Counsel represents utility consumers in proceedings before and appeals from the Missouri Public Service Commission (PSC), which regulates the rates and services of utilities.