KFC locations in Aurora, CO

I called in an order for a 20 piece bucket of dark meat at 4:40 pm. I went to pick it up at 5:15 pm and had to wait while it was made up and part of it was not ready for the bucket. I had to wait 20 minutes while it was completed. I place this order on average of once a month and every time I have to wait for it to be made up. I feel the 30 plus minutes lead time should be plenty to get it ready. The person at the counter was not happy when I asked why my order was not ready. He was rude and just wanted to make excuses. This is not good service.

My wife and I decided on an evening meal including a bucket of crispy battered chicken. It had been years since we had bought this type of chicken. I envisaged golden brown, crisp, freshly cooked chicken pieces; was I in for a shock .... the fried batter was a dark color and saturated in stale cooking oil. Very disappointing especially since my memories had been good ones. The chicken was cooked OK and tasted, well, like chicken; no problems there.
Perhaps a rephrase of your present TV advertising campaign is in order. Just trying to be helpful; I do not like seeing a business out of supervisory control.

2 problems First I have a food allergy which is that I am lactose intollerant and previously I had asked for a change of items on the special plate, no problem, tonight, the girl charged me 30 cents extra for each of the changes, I can not eat mashed potatoes, or the cole slaw and asked for green beans and potato wedges. I did pay the extra fee, but I won't be back for the special. 2 the tables were mostly dirty, needing washed, this is a normal problem for this restaurant.