Julie
Added on Dec 26, 2018 11:26 AM
Visited on Dec 22, 2018 2:00 PM
On Saturday, December 22, 2018, I went through the drive thru and my order total was $10.49. The drive thru was extremely busy so I had time to look through my wallet in hopes of finding correct change. I had 9 $1 bills and the rest were twenty dollar bills. I didn’t need anymore ones so I gave the gal $20.50 and she gave me back a penny. I immediately told her I gave her a twenty and she pulled my receipt back from me and said “oh no you didn’t, you gave me a twenty,†she then shut her window closed for a second, opened back up and told me to pull forward. So, I did not to hold up the line. Again at the food pick up window they told me pull forward so I wouldn’t slow down the line. I waited along with my son 20 minutes, decided to call the restaurant, it rang at least 20 times and they informed me the drawer was being counted. The manager on duty came out and told me the drawer was exact and I didn’t give her a twenty. I did give the clerk a twenty and she stole $10 from me. They made no attempt at customer service, there was no way the drawer was counted in that amount of time. I suggested to the manager, they watch the video from the camera because if the gal would steal from me, she would steal from them too. I will not go back to this Cantrell location again.
Would you recommend McDonald's Restaurant #1263 to others? No