I was a customer at the Subway on Governor Square Plaza on 9/22/17 when the employee answered the phone, she answered with disrespect to what sounded like a customer on the other end trying to make a complaint about her prior experience in the store that day.. It was several customers in line with me . The manager was laughing and told the employee it was okay the way she handled rude customer. Apparently the customer was at the store prior , and called to talk with the manager about being treated rudly and disrespectfuly. Another employee by the name of Kayla was also there . Kayla was so disappointed by the look on her face towards the Manager and the employee.
The disrespect to the customer in the store and on the phone was humiliating . Kayla immediately apologized to us who were in line for the manager and other employee disrespect. We thanked her for being so concerned for her customers. The Manager said "What are you apologizing for"? Kayla said ," the customers in line were very upset at the actions of him , the manager and the other employee". Kayla began talking to her Manager in a whispering voice but we could here her. Kayla didn't want to be involved if someone reported. The Manager got very cocky with Kayla and said if she wasn't standing around she wouldn't be involved . Which this employee Kayla just finished to what appeared the cleaning of the restrooms . Kayla looked very confused and hurt by the managers actions . It appeared this manager was very unstable , irresponsible, disrespectful, and not responsible enough to be running a store. He was even as we seen disrespectful to this young lady Kayla . Kayla said nothing and began wiping the tables . I ask this young lady Kayla her full name and she said Kayla Ligon . I told her not to worry I would handle it. I am a manager at McDonald's and I would never talk to my employees the way this manager spoke to Kayla Ligon. I would never okay the disrespect that the other lady / employee gave to a customer upset about the poor service she received at the store. Also a few things on the menu that wasn't correct on her order. Kayla did say to the manager and lady employee that customers is always right, and now we may get in trouble. Well Kayla Ligon spoke up as we ask everyone to do if we seen another employee disrespect a customer, Subway should be proud to have an employee like Kayla Ligon. Someone needs to fire this manager and other employee.