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""Today, we announced updates to our contact center organization that will help us better serve our customers. As part of these updates, we are creating a new Customer Success team that will be dedicated to providing more convenient, elevated support to American Airlines customers with some of their most complex travel needs," the airline said in a statement to USA TODAY."
Location: By the sea, by the sea, by the beautiful sea
68,326 posts, read 54,350,985 times
Reputation: 40731
Quote:
Originally Posted by BugsyPal
Wouldn't mind so much but they begin and end every sentence by apologizing..
How many times during course of a conversation can one party say "I'm sorry....."
Not remotely close to enough for some companies.
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