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Believe me, I think TJ's customer service is Top-Notch. I asked because except once in NJ, I've only been to the TJs local to me in NC, I was just curious if that's the norm around the country.
It absolutely is. I've been to TJs in multiple states, and they are all that way. Friendly, personable, knowledgeable and always willing to take time out to help. My nephew is a team member (what they call employees) in Oklahoma City and they definitely treat their employees well, too.
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Originally Posted by saibot
It absolutely is. I've been to TJs in multiple states, and they are all that way. Friendly, personable, knowledgeable and always willing to take time out to help. My nephew is a team member (what they call employees) in Oklahoma City and they definitely treat their employees well, too.
They should, they're quite an asset to their business. I like that you can usually get an honest assessment of one of their products from the workers there.
Yes, they are 100% about taking care of the customer and the customer experience. They are always well staffed. A far cry from most stores of any variety these days. Another thing I love, is that they have about 12 registers and at least 10 of them are always manned, meaning that you rarely have more than 2 people in front of you on any visit. Nothing drives me more nuts when grocery shopping than being in a store where there are 15 registers and only 2 are manned with 6 people waiting in each line, and the rest at self checkout (like just about ANY Safeway or Albertsons). TJ's is far better priced than either of those two places as well.
Part of being "far better priced" is that with their staffing, goods are not flying out of the store for free.
It absolutely is. I've been to TJs in multiple states, and they are all that way. Friendly, personable, knowledgeable and always willing to take time out to help. My nephew is a team member (what they call employees) in Oklahoma City and they definitely treat their employees well, too.
Yes, I have noticed that also - I mean there are some good people running the registers in other stores, but they are mixed in with people that seem bored, or distracted, or even surly... the folks at TJ's are more upbeat, energetic, ready to engage in discussion... and if you're walking the aisle and someone sees that you're looking for something - they just come right up to you and say "Can I help you find something?"... you can get some help at other stores too, but they won't come to you on their own initiative like that. I am sure they are both motivated people and well trained to provide good customer service too - they're trying to ensure you have a positive experience there.
TJ's staff to me feels like what record store staff used to be. Similar vibe. I suspect working there is seen as a 'step up' in many circles from a regular retail job.
But there is always a trade-off. TJs as a rule are on too small a footprint on purpose (a regular grocery store tends to be as much as 4-5 times bigger). That saves a lot of rent and utilities. The revenue generated per sq ft dwarfs most other retailers, which of course also allows them to select locations in denser areas closer to their preferred clientele.
But it also means that it's often a bit of a circus with too many people in too small a space. Due to their layout they basically have the longest lines of any retailer, and it's not that uncommon to see the checkout line basically start close to the entrance and snake its way through the entire store (In fact, I've seen the line go literally out the door). They often need a staff person to police the end of the line.
But it also means that it's often a bit of a circus with too many people in too small a space. Due to their layout they basically have the longest lines of any retailer, and it's not that uncommon to see the checkout line basically start close to the entrance and snake its way through the entire store (In fact, I've seen the line go literally out the door). They often need a staff person to police the end of the line.
I haven't seen that here. Even at the busiest times, there are no more than two or three people in line at any register at the TJs I frequent. If I go on a weekday morning, which I often do--it's a nice stroll from my house--there is usually no waiting. But I think that's a factor of the sheer number of stores in this area; there are at least 12 within a half hour's drive of my house so no one store is inundated.
I mentioned that my nephew works at the TJs in Oklahoma City. When it opened a few years ago, it was the only store in the entire state. Even now, I think there are only two in Oklahoma. So yes, it's very busy.
Went yesterday and saw some packaged 'ready to eat' lentils. Random purchase but I hope they're good. Not sure I saw anyone here mention them.
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