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Old 11-20-2023, 08:46 AM
 
2,319 posts, read 2,169,630 times
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I put too much balance on it before Covid, it is still around $270 there. Later I converted it digital SmarTrip card on Google Play (Google Wallet Card).

I cannot get the refund since I live in DC metro area, only get refund if moving away from DC (they will send check to new address). Unlikely sell house and move to other place.

I don't see any chance to use SmarTrip card anymore (remote position). $270 is sitting there for years now.

Last edited by Baike; 11-20-2023 at 08:56 AM..
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Old 11-20-2023, 06:40 PM
 
9,874 posts, read 14,112,458 times
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And your question is??
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Old 11-20-2023, 07:22 PM
 
2,319 posts, read 2,169,630 times
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Quote:
Originally Posted by spencgr View Post
And your question is??
Just express unhappiness about the policy. I would not mind if they charge fee to process refund. Now I feel like they keep my un-used money, I may not use it for rest of my life it is not $10 or $20 so that I can forget about it, it is around $270
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Old 11-24-2023, 08:37 AM
 
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Can you convert it back to a regular pass? Then sell at below market value to recoup at least part of it.
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Old 11-24-2023, 08:43 AM
 
2,319 posts, read 2,169,630 times
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Quote:
Originally Posted by kyle19125 View Post
Can you convert it back to a regular pass? Then sell at below market value to recoup at least part of it.
I don't think so, moreover, it is digital (in Google Pay wallet). Covid came as a surprise (don't use Smartrip card since then), and now I have remote position (will not use smartrip for long long time, maybe for rest of my life, even if using once or twice, I cannot spend up the whole balance).
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Old 11-25-2023, 09:19 AM
 
27,163 posts, read 43,857,618 times
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Quote:
Originally Posted by Baike View Post
I don't think so, moreover, it is digital (in Google Pay wallet). Covid came as a surprise (don't use Smartrip card since then), and now I have remote position (will not use smartrip for long long time, maybe for rest of my life, even if using once or twice, I cannot spend up the whole balance).
They can probably convert it at a WMATA ticket office, worth trying...
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Old 12-01-2023, 10:50 AM
 
Location: The DMV
6,589 posts, read 11,277,081 times
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Quote:
Originally Posted by Baike View Post
Just express unhappiness about the policy. I would not mind if they charge fee to process refund. Now I feel like they keep my un-used money, I may not use it for rest of my life it is not $10 or $20 so that I can forget about it, it is around $270
Yea - it sucks. But it happens. They're not maliciously taking your money. You essentially bought a pass for x amount. The fact that you no longer can take advantage of it isn't exactly their fault either. You can certainly try contacting them to see if an exception can be made... but their policy is pretty straight forward.

You can use Smartrip for parking as well as various bus services around the area (not all accept digital wallets). Not sure if any of those would be of use.

This is why I just do auto-refill in small increments for these type of services (Smartrip, EZpass, etc.)
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Old 12-02-2023, 12:10 PM
 
Location: Metro Washington DC
15,427 posts, read 25,795,620 times
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Sell the card for $250 or something like that.
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