I am a regular customer. I or my brother are in at least 4-5 times a week. We order the same 3 frappacinos every time we are in. Today we placed our order in the drive through as always. The car in front of us had to have her drink remade 3 times. Instead of asking her to park and bring the corrected drink to her the cars backed up. I understand things happen but... i the meantime all 3 frapps sat and melted and were soup by the time I got home. The caramel frapp had melted so bad the top was like milk and I had to ask for more whip. Then the young man who finally brought the corrected drink spent time explaining to her about the drink. Again things happen but.... we are regulars who spend 19.20 every time we are there and also always tip. I think it would be again a good idea to have the cars pull around and an employee take their drink to the car and explain what happened instead of having cars back up. I worked many years in the food and drink industry. Some one should of noticed how bad our drinks looked and how melted they were.
Thank you
Pat Dickey