I have eaten at this place and location for years. Today I came in and said that I wanted a cheesesteak on a hard roll. The cashier then asked if I wanted peppers or onions on it. I simply said "no. JUST meat & cheese" (this means NO sauce obviously as I said JUST meat & cheese). After running to the bathroom to wash my hands from working my construction job. I come back out to see the woman making a sandwich, hoping it wasn't mine since she was coughing all over it. Low and behold it was my sandwich. She said "did you get a cheesesteak with no peppers & onions on it?" I said "Yes and no sauce" she then replied "You didn't say no sauce"...When I simply stated that I said that I wanted "just meat and cheese". Well the person making the sandwich was not happy at all, looked over to the cashier to figure out what happened. The cashier then came over to scold and blame me saying how I didn't specify no sauce...as if saying "just meat and cheese" couldn't be any clearer. Apparently I know must list everything I do not want on it instead of telling a person the only two things that I do want on it. I understand people make mistakes and I could forgive that, but what I cannot forgive is having a cashier blaming me for the order being wrong when I clearly said what I said. So instead of her apologizing for getting it wrong like any normal place would and remaking it, she decided to blame me for her mistake. I then asked for a refund so that I could go elsewhere to eat for my lunch break (since the person who made the sandwich was all pissy and flipping out) and she refused!!! She said that they would remake it, but I was not sitting there for a remade sandwich by someone that coughed all over the last one and was flipping out bc of the order.

Over 10 years I have eaten at V&S and I will no longer be going there ever again and will be sure to tell everyone how I was treated. I walked out of the building after they refused to give me a refund and blamed me for their mistake. So not only did they ruin my order and then scold me about it, but they made out with the money that they refused to refund. I have never been treated this badly anywhere ever and have never walked out of a place bc of being treated so poorly. Absolutely awful customer service! I recommend avoiding this place