Mellenie
Added on Mar 10, 2019 7:36 PM
Visited on Mar 9, 2019 9:00 PM
Absolutely HORRIBLE service! My husband and I ordered 3 bacon and cheese whoppers, two with no mayo. The cashier seemed confused about what we wanted, and we had to tell him 3 times before he seemed to get it. He asked if we wanted a combo and we said no. The guy preparing our sandwiches kept going back and forth with the cashier about what we ordered. We had to vocalize several times what it was we wanted. He even asked us if we care about the bacon, to which I told him 'yes, we paid for it!' Then we were handed our bag with 3 burgers, fries, and given a drink cup. Even though the sign on the door says the lobby is open till 10pm, the doors were locked behind us just before 9:30 and we were walking out, even with 2 cars pulling into the parking lot. When we got home we checked the receipt and it turns out we were rung up for 1 Wopper/B/C No Mayo, 1 Whopper/B/C and one Whopper Combo No Mayo. We received 1 Whopper/B/C, and 2 Whoppers/C. When we walked in at 9:15pm, the floors had been freshly mopped. While we were dealing with our order, one of the 2 employees hanging out in the seating area made a comment about the white folks trying to slip on the wet floor so we could file a law suit!!! I tried to do the satisfaction survey, but there was no survey code on the receipt. My husband went back today to try and straighten this out. There was no manager on duty, only a freshly promoted shift lead who didn't even know how to work the register. He refused to give information for us to contact the owner of the franchise. He did give my husband 3 bacon and cheese whoppers. My husband thought finally everything was okay, so he ate his which was fine. When my daughter and I got home to eat ours, they BOTH had mayo. That was fine for her, but I have a very negative reaction to mayo. I am now trying to track down information on who to contact about this. I will NOT be back to this location!!
Would you recommend BURGER KING #5162 to others? No
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