I've going here regularly for almost 2 years. Today Saturday 10/02/16, we go in and there's a newer gal working, order our usually 16oz iced americano's with Carmel. We get them and they tasted like she had put soap in instead of Carmel, horrible doesn't even begin to describe. We tell her and instead of making new drinks, she goes and practically throws our money back at us. We are like in shock, we've never had any of the girls there act like that! I then ask her for the owners names, she tells us and than states that she's the manager and it's not going to go very far! I'm hoping the owners see this, before this I would of rated them the highest straight across but with this "manager" you might want to rethink having her run your coffee stand, her coffee was horrible (not burnt, tasted like soap) and she's extremely rude! We spend on average at you business probably at least $100 plus, which while she's there, you'll be losing now.