Anna
Added on Apr 10, 2017 9:47 AM
Visited on Apr 8, 2017 5:00 PM
We came here for my grandmother's birthday. The food was phenomenal but the service was the complete opposite. Our server brought out the wrong dressing for our salad (a table of six with three different dressings but I guess it was easier to just bring out the same one for everyone at the table, regardless of what they ordered). When inquiring about the menu, our server said "oh you don't know the specials?" As if I should have known them by sitting down at the table. Then said "hold on" and had to go ask the hostesses what they were. My mother asked for blue cheese crumbles on the side for her steak and it came out melted all over the top of her steak. My boyfriend asked for another drink twice and never got it. My mother asked for a lid for her to go container FOUR times before I finally went and asked the hostess for one. The girl that brought our food out (someone other than our server) had such a huge scowl on her face and actually rolled her eyes when she had to walk ALL THE WAY around our table to drop a plate off. At the end, our server asked what everyone had so he could split the bills (2people on one check and 4on the other) instead of looking at what he wrote down. .. I served in restaurants for many years and understand that mistakes can be made but I felt like the servers were being paid to forget everything and be unhappy while at work...Sad anywhere but especially a high end steakhouse. Despite the horrible service, I left a decent tip, giving the guy the benefit of the doubt that maybe, just maybe he had some bad thing in his life that had his mind preoccupied and not focused on work but the bad service all around is enough for me to not go back (even though the food was excellent).
Would you recommend BROWN DERBY ROADHOUSE - BELDEN VILLAGE to others? No
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